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Terms & Conditions
This site/store is owned and operated by Hall’s Garden Supplies
("GardenSite", "we" or "us") Head office:
209 Chester Rd, Castle Bromwich, Birmingham, B36 0ET. Vat No: GB 109
6996 27. It is operated from and all correspondence should be addressed
to Hall’s Garden Supplies, 211 Chester Rd, Sutton Coldfield,
West Midlands, B73 5BD. If you want to ask us anything about these
terms & conditions or have any comments or complaints on or about
our website or in store, please email us at info@gardensite.org.uk or call us on 0121 355 7701.
These terms & conditions set out the basis on which you can visit
and use our website and purchase goods or services in store. They
apply equally to both except where they obviously only apply to one
or are indicated explicitly as only applying to one. Please read them
carefully as they contain important information.
- Ownership
of Rights All rights, including copyright, logos and domain
names in our website and displayed in store are owned by or licensed
to Hall’s Garden Supplies. Any use of this website or our
company name and or logo’s, the website’s content, including
copying or storing it or them in whole or part, other than for your
own personal, non-commercial use is prohibited without our permission.
You may not modify, distribute or re-post anything on our website
for any purpose.
- Accuracy of
Content We have taken every care in the preparation
of the content of this website, and in the display of goods in store.
In particular to ensure that prices quoted are correct at time of
publishing and all products have been fairly described. However,
orders will only be accepted if there are no material errors in
the description of the goods or their prices as advertised in store
or on our website. All prices are displayed inclusive of VAT. Packaging
may vary from that shown. The weights, dimensions and capacities
given are approximate only. We have made every effort to display
as accurately as possible the colours of our products that appear
on the website. However, as the actual colours you see will depend
on your monitor, we cannot guarantee that your monitor's display
of any colour will accurately reflect the colour of the product
on delivery. To the extent permitted by applicable law, we disclaim
all warranties, express or implied, as to the accuracy of the information
contained in any of the materials on this website or in store. We
shall not be liable to any person for any loss or damage which may
arise from the use of any of the information contained in any of
the materials on this website or in store.
- Damage to
your Computer We make every effort to ensure
that this website is free from viruses or defects. However, we cannot
guarantee that your use of this website or any websites accessible
through it won't cause damage to your computer. It is your responsibility
to ensure that the right equipment is available to use the website
and screen out anything that may damage it. We shall not be liable
to any person for any loss or damage which may arise to computer
equipment as a result of using this website.
- Availability All items are subject to availability. We will inform
you as soon as possible if the goods you have ordered are not available.
Please see delivery information at the end of these terms and conditions
for more details.
- Delivery Charges
(distance selling via GardenSite only)
For most orders the cost of delivery is built into the price, but
in the event you cancel your order after despatch you may be responsible
for paying any costs incurred by us or our suppliers/manufacturers
in collecting the order. Please see delivery information at the
end of these terms and conditions for more details.
- Delivery
Charges (in store only) We will quote you on an individual basis dependant upon
distance and the type of goods involved. Please see delivery information
at the end of these terms and conditions for more details.
- Acknowledgment
and Acceptance of your Order (distance selling via GardenSite only) If you have supplied us with your email address, you
will automatically receive email confirmation of receipt of your
order. For larger items, including garden buildings, greenhouses,
barbecues and furniture we will also post out written confirmation.
At this point the contract for our sale and your purchase of the
goods shall be made and the contract shall be formed at the place
from which our acceptance email or written confirmation is sent
to you. If you have not supplied us with your email address, our
confirmation of order page at the end of our ordering process will
act as confirmation that we have received your order. No contract
will be formed until you receive confirmation from us that we have
accepted your order.
- Cancellation
Right (distance selling via GardenSite only)
You have the legal right to cancel your order within seven working
days of receipt of the goods (with the exception of flowers and
made to order items such as wooden garden buildings and Elite greenhouses).
For details of how to exercise this right please see information
at the end of these terms and conditions.
- Links to Other
Websites We have placed links on this
website to other websites we think you may want to visit. We do
not vet these websites and do not have any control over their contents.
We cannot accept any liability in respect of the use of these websites.
- Exclusions
of Liability Any disclaimers and exclusions
of liability in these terms & conditions shall not apply to
any damages arising from death or personal injury caused by the
negligence of ourselves or any of our employees or agents or fraud.
These disclaimers and exclusions shall be governed by and construed
in accordance with English Law. If any provisions of these disclaimers
and exclusions shall be unlawful, void or for any reason unenforceable
then that provision shall be deemed severable and shall not affect
the validity and enforceability of the remaining provisions.
- Other Legal
Notices There may be legal notices on other areas of
this website which relate to your use of this website, all of which
will, together with these terms & conditions govern your use
of this website.
- Changes to
Legal Notices We reserve the right to change
these terms & conditions from time to time and you should look
through them as often as possible.
- Use of this
Website from outside the UK and purchase of goods in store for use
outside of the UK Unless otherwise specified,
the materials on this website or sold in store are directed solely
at those who access our services from the United Kingdom mainland.
We make no representation that any products or services referred
to in the materials on this website or offered in store are appropriate
for use, or available, in other locations. Those who choose to access
the website from other locations are responsible for compliance
with local laws if and to the extent local laws are applicable.
- Law, Jurisdiction
and Language This website, our stores and
any content contained within and any contract brought into being
as a result of usage of this website or stores are governed by and
construed in accordance with English Law. The parties to any such
contract agree to submit to the exclusive jurisdiction of the courts
of England and Wales. All contracts are concluded in English.
IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS & CONDITIONS
PLEASE LEAVE OUR WEBSITE OR DO NOT PURCHASE ANY GOODS OR SERVICES
IN STORE
Halls Garden Supplies 2006. All rights reserved.
Further details of our services can be found below.
Official Orders- In the UK we accept official orders from all Government
departments, the MOD, schools and higher education, health authorities,
Times 100 companies and approved credit accounts. Should you wish
to order please fax or post your signed official order and we will
invoice accordingly.
Orders and enquiries
by post to;
GardenSite Customer Services Team,
Hall’s Garden Supplies,
211 Chester Road,
Sutton Coldfield,
West Midlands,
B73 5BD
Delivery
(distance selling via GardenSite only)
we aim to deliver most, smaller items within 5 working days. This
will normally be by Royal Mail. If we anticipate a delay of more than
14 days we will contact you to see whether you are prepared to wait.
Sunshine Barbecues are held in stock at the distributors who arrange
delivery on our behalf. The normal delivery time for these is approximately
3 working days. Wooden garden sheds are made especially for you. As
such delivery times are dependant upon the manufacturers workload.
However 2-3 weeks is the norm. Metal sheds, plastic sheds and greenhouses
are again delivered direct to you from the supplier or importers.
Normal delivery is approximately 2-3 weeks but please allow 28 days.
However this can be up to 10 weeks in the case of some bespoke Elite
greenhouses. If lead-time is critical to you then please contact us
prior to placing your order. This is for guidance only and is subject
to change without notice or recompense.
Delivery (instore only) When your order your goods we will, where ever possible
give you an indication of the day of your delivery and whether it
will be a.m. or p.m. This is for guidance only and is subject to change
without notice or recompense. Goods are normally kerbside delivery
only. We will only enter or drive on to your property, at the discretion
of our driver and with your permission. Our liability is only extended
to that which it has to be in law.
Your right to cancel If you order over the phone or
online you have the legal right to cancel your order within seven
working days of receipt of the goods (with the exception of Flowers
and Made to Order items). Where goods are delivered to a third party
(e.g. as a gift) you will only be able to exercise this right if you
are able to return to us the goods you ordered.
Returns
policy- after receipt of goods
Small
items
-If after you have received your goods you find you have ordered incorrectly
or the items are unsuitable you can return any item to us, at your
own cost for a refund or an exchange, as long as it is unused and
returned in the original packaging. Goods are not sold on a trial
basis. Administration costs may apply.
You can take
the item to any Hall’s Garden Supplies branch (Birmingham).
Greenhouses,
Sheds, Barbecues and Garden Furniture
Once satisfactory delivery has been taken, refunds or exchanges can
only be given in accordance with your legal rights. You have up to
seven working days after taking delivery to inform us you require
a refund. Please call our Customer Service team on 0121 355 7701 or
by email at info@gardensite.co.uk who will inform you of collection
options and explain our refunds process. You will be required to keep
the item in a resalable condition. If we collect the item from you
we will charge you the cost of collection and any necessary repackaging
or restocking costs.
Trampolines
A delivery day will be pre-arranged with you. It is not possible for
us to contact the delivery driver when he has left. A signature is
required on delivery. If you have to go out a signed note pinned to
your door telling the driver where to leave the goods is acceptable
as proof of delivery. Otherwise a re-delivery charge will be incurred.
Once satisfactory delivery has taken place refunds or exchanges can
only be given in accordance with your legal rights. If you have ordered
incorrectly and require the goods to be picked up an £80.00
+ VAT collection/handling charge may apply. In addition goods not
returned in a satisfactory, re-saleable condition may, at the manufacturers
discretion be subject to further costs, payable by you. Damage caused
by yourself due to failure to read the instructions or inappropriate
opening of cartons using a knife are NOT covered by covered by the
manufacturers warranty.
Faulty
Goods –In the unlikely event of you receiving damaged
goods, this must be reported in writing to the carrier immediately,
and to ourselves within 48 hours of receipt. We will then arrange
a replacement.
Privacy
Policy and Security
We never make your personal details available to any company for marketing
purposes, although our representatives may hold your data so that
your details and/or order can be processed. We use secure server technology
to safely hold your sensitive data when you transmit it to us. You
privacy and security is extremely important to us.
Cookies
it is not currently our company policy to utilise cookies. However
we maintain the right to use them without prior notification if we
deem it necessary. Cookies are small pieces of information, which
are stored by your browser on your computer's hard drive. These cookies
will never store any details relating to you or your credit cards.
Pricing All information including prices
are correct at the time of publishing and include VAT. |
